Fix for Apple Store 'Payment Not Completed'

Published on September 25, 2019

We have observed that App Store frequently has an error when paying for an in-app purchase. We have a few Dualgram users who have encountered the error at the point of purchase.

Payment not completed

Or in Spanish:

Pago no completado

The Fix

It turns out this got to do with Face ID bug.

Somehow, App Store abort the purchase.

A quick solution is to disable the use of Face ID for App Store purchases.

Go to Settings > Face ID & Passcode > disable for iTunes & App Store, then try to purchase again.

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