Fix: Error from Mail client: "Web login required …”

Published on July 20, 2011

I encountered an error from my Mail client, a couple of times. The error message is

Error from Mail client: “Web login required: http://mail.google.com/support/bin/answer.py?answer=78754 (Failure)”

I am not exactly sure what is causing the error to my Mac Mail client. But I do know how to fix it by unlocking captcha.

To fix, you have to go to https://www.google.com/accounts/b/0/DisplayUnlockCaptcha, enter your email address and password (works for enterprise app too), and it will miraculously solve the error.

Note: If you will to go to http://mail.google.com/support/bin/answer.py?answer=78754, it will ask you to go to https://www.google.com/a/yourdomain.com/UnlockCaptcha. That link somehow doesn’t work.